Category Archives: Generative AI

7 Use Cases of Insurance Chatbots for a better Customer Experience

Insurance Chatbot Examples: 5 Innovative Use Cases Chatbots in insurance can educate customers on how the process works, compare as well as suggest the optimal policy, from multiple carriers, based on the customer’s profile and inputs. That apart, it can engage and interact with every visitor, either on your website or any other channel, thereby…

Which is a Better Option: AI-Powered or Rule-Based Chatbots? 2023 Version

Chatbot vs AI: Who Rules the Conversation? AI Chatbots are entirely managed by the business with predetermined replies, conversational flows, and integrations. ChatGPT-based chatbots are capable of producing responses based on context but without full control over the conversation’s direction. Cosmetics giant Sephora crafted the Reservation Assistant, a rule-based chatbot simplifying in-store appointment bookings. This…